Call us: 0800 772 0108
About House of Care
Home care built around the person, not just the task.
At House of Care, we believe good care begins with listening. We provide compassionate, reliable and personalised support designed around each person's needs, routines, preferences and independence.
Person-centred care
Support shaped around the individual.
Experienced care team
Built on more than two decades of combined care experience.
CQC regulated
Care delivered with safety, dignity and accountability in mind.
Why we exist
“Care should never feel like a checklist. It should feel personal, respectful and reassuring.”
Our Story
Care that adapts to real life.
House of Care was created with a simple belief: people should be able to receive high-quality support without losing the familiarity, independence and comfort of home.
No two people experience care in exactly the same way. That is why we take time to understand the person behind the care plan.
Our aim is not only to support physical wellbeing, but also to provide reassurance, companionship and continuity for the people we care for and peace of mind for their families.
What guides us
Our mission, purpose and vision
Everything we do is shaped by compassion, dignity and a commitment to helping people live well in the place they know best: home.
Our Mission
To enrich lives through compassionate, reliable and personalised home care, helping every person feel valued, respected and supported.
Our Purpose
To make a meaningful difference in everyday life by providing care that promotes comfort, confidence, choice and independence.
Our Vision
A future where compassionate, personalised and accessible home care is at the heart of wellbeing for individuals and families.
The House of Care approach
Values you can feel in every visit
Our values shape the way we communicate, support and care for every individual.
Compassion
We listen, understand and care with genuine warmth.
Dignity & Respect
Every person is treated as an individual and their choices are respected.
Reliability
Care you can depend on and communication you can trust.
Personalisation
Care tailored around individual needs, routines and preferences.
Integrity
Open, honest and accountable in everything we do.
Independence
Helping people remain confident and independent wherever possible.
Continuity
Familiar and consistent support helps build trust and confidence.
Continuous Improvement
We keep learning, listening and improving the care we provide.
Our Care Promise
Care should fit around your life.
Whether support is needed for a few hours, regularly throughout the day, at night or on a more continuous basis, our focus remains the same: respectful, reassuring and personalised care.
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We listen first.
Your needs, routines and preferences matter.
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We personalise support.
Care plans are built around the individual.
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We protect dignity.
Respect and choice are central to every visit.
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We stay responsive.
Care can adapt as circumstances and needs change.
Regulated care you can trust
House of Care's services are regulated by the Care Quality Commission.
Looking for care, or simply unsure where to begin?
You do not need to have everything worked out before contacting us. Talk to our friendly team and we can help you understand the next steps.
info@houseofcare.org.uk
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Cleveland House, 116 Cleveland St, Birkenhead CH41 3RB