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Reviews & Testimonials
Real experiences. Genuine care.
Choosing care for yourself or someone you love is an important decision. Hearing from other people and families can help you understand what care with House of Care really feels like.
Genuine feedback
From people and families who have experienced our care.
Your privacy matters
Personal information is only published with permission.
Every voice matters
Feedback helps us recognise what works and keep improving.
What People Say
Kind words shared during one family’s care journey
The following excerpts were shared by Reg, a family member, at different stages of the care provided by House of Care.
“
A message of thanks
I thank you for the great service that you and your carers have provided.
“
Ongoing care
Carol is being cared for by your staff extremely well, as I have informed you previously. I have no complaint.
“
Carer recognition
Michelle, Pauline, and Annette are fantastic and could not be better. I am very satisfied with your company and these carers.
Shared with care and respect.
These excerpts come from correspondence received from the same
family member at different stages of care. They have been shortened
to protect privacy while preserving the original wording and meaning.
Your Choice
Feedback shared with care and respect
We understand that care is personal. You remain in control of how your feedback is shared.
Share publicly
Leave a public review through Google if you are
comfortable sharing your experience.
Remain anonymous
Testimonials on our website can be presented without
your full name where appropriate and agreed.
Speak privately
Feedback does not need to be public.
You can always contact our care team directly.
Why Feedback Matters
Helping us care better
Feedback is not only about reviews. It helps us understand what people value, recognise good care and identify opportunities to make the experience even better.
Recognising good care
Positive feedback helps us recognise the people and moments that have made a genuine difference.
Supporting improvement
Honest feedback helps us listen, learn and continue improving the way we provide care and support.
Helping other families
Sharing a genuine experience may give another family reassurance when they are choosing care.
Looking for care for yourself or someone you love?
Our friendly team is here to listen, answer your questions and help you understand the care options available.
info@houseofcare.org.uk
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Cleveland House, 116 Cleveland St,
Birkenhead CH41 3RB